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Frequently Asked Questions

Frequently Asked Questions

Location of Services

We are located at 350 S 400 E in the old historic Oquirrh School building.  There is a driveway to the north of the building that will take you to the back-parking lot on the west side of the building.  You can enter the building through the main doors off of the parking lot.  Once you enter, take one flight of stairs to our lobby and check in at the reception desk.

Telehealth Services

The Children’s Center Utah continues to offer telehealth services. At this time, insurance and Medicaid cover telehealth services so that families can access therapy from home. As long as telehealth is supported by insurance and Medicaid, we plan to continue providing this service.

When to Stay Home

When coming into the center, we ask that you cancel your appointment if your child or anyone else in the home is sick:

  • Fever (temp above 100.4)
  • Cough
  • Shortness of breath or difficulty breaking
  • Chills
  • Sore Throat
  • Headache or muscle pain
  • New loss of taste or smell

Please stay home from appointments until you and your family are healthy. If you cannot attend your appointment, please let your family therapist know. We care deeply about you and your family and we worry when sessions are missed without notice!

Please know that The Children’s Center Utah will be flexible about cancellation and rescheduling policies if you are sick. Everyone’s health and safety are important!

If Your Clinician Reschedules Your Appointment

Similarly, we encourage team members to stay home if they are sick. This may mean canceling sessions if a family therapist is out sick. Someone will contact you to reschedule any missed appointments as soon as they are able to safely return to the office.

If Your Clinician Reschedules Your Appointment

Similarly, we encourage team members to stay home if they are sick. This may mean cancelled sessions if a family therapist is out. Please feel free to call either of our Clinical Directors (Malinda Freitag or McCall Lyon) if your family therapist is absent, and they will contact you to reschedule any missed appointments as soon as they are able to safely return to the office.

We Are Here for You

Your family therapist will be a critical resource during this time. They will work with you to understand your child and family’s needs. They will do everything they can to help you access the critical services at The Children’s Center Utah, as well as resources in your larger community.

TCCU two little kids playing on the floor

When are clinicians available?

Our team is generally available between 8:00 am and 5:00 pm, Monday through Friday. If your child is physically safe but you are having an urgent concern after hours, parents and caregivers of existing clients can call the center at 801-582-5534 and the on-call clinician will provide support or referrals as needed. If your child is not currently a client at The Children’s Center Utah, please contact the Utah Crisis Line at 801-587-3000. If you have concerns for your child’s safety please take them to the nearest emergency room or call 911.

How do I know if my child needs help? Are they too young for therapy?

As a parent or caregiver, you know your child best! If you have concerns for your child’s behavioral or emotional health, the first person you should talk to is your Pediatrician and they can guide you on the next steps, or you can CALL US! The Children’s Center Utah is an evidence-based, trauma-informed mental health care treatment center exclusively for infants, toddlers, preschoolers, and their families and caregivers to enhance their emotional well-being.

What Services Do We Offer?

The Children’s Center Utah offers a variety of outpatient therapy services addressing the wide range of social, emotional, and behavioral health challenges faced by young children, including evidence-based treatments for trauma.

Our model is:

  • Support nurturing and responsive caregiving
  • Promote high-quality, engaging environments, and wellness for early childhood educators
  • Enhance the social-emotional competence of children
  • Decrease the likelihood of challenging behavior and or preschool expulsion
  • Support children’s overall learning and development

We believe that parents are the true experts on their children and that there is no one size fits all approach to raising children. We support parents and caregivers in developing their own ways to promote their children’s growth, development, and mental health.

What age child do you see at The Children’s Center?

We help families with children ages 0-6.

We’re divorced and disagree about the need for treatment. Can we still receive help?

Please share your concerns with the Intake Specialist who will speak to you on the phone when you first call and they will answer any questions you might have about our services and your family’s needs.

How much will it cost?

The Children’s Center Utah is a private, not-for-profit agency. We are able to [provide affordable services because we use charitable funds to subsidize families who are unable to pay the full fee. We will refer you to our business office to establish the fee for your family’s therapy. Health insurance policies will usually provide some coverage for mental health treatment. However, we strongly encourage you to review your policy and check with your insurance provider to understand your full coverage.

How long does it take to get an appointment?

It is important that you call us as soon as you feel you and your child may need help. If your family is under extreme stress we will do all we can to get you in quickly or refer you to another service.

Do You Offer Transportation?

We do not offer transportation to family therapy. If your child is enrolled in our Therapeutic Preschool Program, transportation is offered.

The Children’s Center Utah Does NOT Provide the Following Services:

  • Custody Evaluations
  • Custody recommendations
  • Forensic evaluations or interviews
  • Mediation Services
  • Supervised Visitation

Stay Informed