Frequently Asked Questions

The Children's Center responds to Coronavirus (COVID-19) Updated 3/26/2020

Below, please find regularly updated information on the children's center's response to covid-19. Other frequently asked questions are answered immediately following this important current topic.

The Children’s Center remains committed to providing mental health care to children and families in need, and has worked rapidly to launch a new telehealth platform that ensures continuity and access to services for those seeking support in this extraordinary time of crisis.  

The Children’s Center’s offices in Kearns and Salt Lake City closed to all outpatient clients March 19. This temporary suspension is in keeping with US President Trump’s and Utah Governor Herbert’s efforts to slow the spread of COVID-19 by limiting in-person contact, and follows the temporary dismissal of our Therapeutic Preschool, which began March 16 and has been extended through May 1.

Our therapists truly miss seeing our young clients in our buildings, and are grateful for the opportunity to care for our community through telehealth until we can safely resume in-person services. We understand families may be struggling with elevated stress and anxiety and want to provide reassurance of our availability through this new platform. 

The Children’s Center continues to monitor all information and recommendations from state and federal agencies regarding COVID-19. Please return to this site for regular updates regarding the status of our services.

Here are tips you can use to prevent the spread of any flu-like illness:

  • The best way to stay healthy is to avoid exposure. Follow the state of Utah’s guidance on activities and social gatherings
  • Avoid contact with people who are sick
  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose and mouth
  • Cover a cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands
  • Clean and disinfect frequently touched objects and surfaces using regular household cleaning supplies

Following are important resources for staying up to date on the COVID-19, as well as for managing children’s anxiety and stress in this time of uncertainty:

Salt Lake County Health Department website: https://slco.org/health/COVID-19/
Utah Department of Health website: https://health.utah.gov/coronavirus
CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html 
National Child Traumatic Stress Network: https://www.nctsn.org/sites/default/files/resources/fact-sheet/outbreak_factsheet_1.pdf 
Zero to Three: https://www.zerotothree.org/resources/3210-tips-for-families-talking-about-the-coronavirus 
PBS for Parents: https://www.pbs.org/parents/thrive/how-to-talk-to-your-kids-about-coronavirus?fbclid=IwAR3KdttouZvPEq1s3-6fsiBfZ4OmZDhdVC0Y46B8BEBZO-PfZscJ7o69Pkw

Mananging your child's well-being and deciding to seek treament can be stressful and overwhelming. You likely have a lot of questions. Here are a few of our answers to help you decide your next steps.

How do I know if my child needs help?  Isn’t he too young for therapy?

We help children who exhibit mild to more severe problems. Some families need help with toileting issues, sleep concerns, appetite issues, or frequent temper outbursts. Others need help navigating concerns around separation or divorce.  Many children have been exposed to traumatic events such as witnessing domestic violence, sexual abuse, physical abuse, or the loss of a parent, caregiver, or sibling. Some families call with concerns that their child may be showing symptoms of Autism Spectrum Disorder.  And finally, children who are struggling to succeed in childcare or preschool are also appropriate for our Center. In general we like to tell parents, “If parenting feels more frustrating than pleasurable it’s time to get help.”   

What age child do you see at The Children’s Center?

We help families with children under the age of 7. 

We’re divorced and disagree about the need for treatment. Can we still receive help?

Please share your concerns with the clinician who will speak to you on the phone when you first call. In most cases we need to at least have the permission from both parents in order to provide therapy. 

How much will it cost?

The Children's Center is a private, not-for-profit agency. We are able to provide affordable services because we use charitable funds to subsidize families who are unable to pay our full fee. We will refer you to our business office to establish the fee for your family's therapy. Health insurance policies will usually provide some coverage for mental health treatment. However, we strongly encourage you to review your policy and check with your insurance provider to understand your coverage fully. 

How long does it take to get an appointment?

It is important that you call us as soon as you feel you and your child may need help. We’re very busy!  But if your family is under extreme stress we will do all that we can to get you seen quickly. 

When are clinicians available?

Our staff is generally available between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday. For after hour emergencies parents and caregivers can simply call The Center and a clinician will contact you and help you manage the crisis.