Frequently Asked Questions

Updates about our services as we work through the challenges around COVID-19:

Location of Services

On June 3, 2020, we made the move to temporarily combine our Kearns and Salt Lake locations into one office. All therapy services will be provided from our Salt Lake location. Our wonderful Kearns team has moved into our downtown location. They are excited to continue their important work with all the families from our Kearns center.

This decision has been a year in the making. It was made from a desire to efficiently serve our children and families following a careful review of our space at both centers. We also considered the ongoing effects of COVID-19 and state and federal guidelines for operating our services. Our plan is to seek future opportunities for expansion. We will consider factors such as access to public transportation to make our new center easier to reach.

Telehealth Services

During this consolidation period, we will continue to offer clinical services at our Salt Lake center. At this time, insurance and Medicaid cover telehealth services so that families can have therapy safely from home. As long as telehealth is supported by insurance and Medicaid, we plan to continue providing telehealth services,

In-Person Therapy

On June 8, 2020, The Children’s Center opened the Salt Lake center for some in-person therapy. As stated above, telehealth services are also still available. In order to open safely, our clinical and medical team developed protocols when someone arrives on The Children’s Center campus.

Planned Staged Re-Opening

We have slowly begun reopening our facility for on-site therapeutic services. At this time, in our Therapeutic Preschool Program, we have two cohorts of preschool classrooms in the morning, and two in the afternoon.  These classrooms consist of cohorts of the 9 children who ride the same bus together and spend time in their same classrooms, minimizing contact. Our plan is to gradually open more classrooms, while constantly monitoring health and safety precautions.

Safety Protocols

Our new routine at The Children’s Center includes:

  • Temperature checks and brief health screenings for everyone entering the building
  • Masks for all adults in the building
  • Hand sanitizing stations
  • Increased building sanitization, particularly in “high traffic” areas

In order to decrease the number of people on campus, all in-person sessions will be limited to primary caregivers and the identified child receiving treatment.

When to Stay Home

For on-site services, we ask that you cancel your family therapy appointment if your child, or anyone else in the home is sick:

  • Fever (temperature above 100.4)
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Sore throat
  • Headache or muscle pain
  • New loss of taste or smell

Please stay home from appointments until you and your family are healthy. If you cannot attend your appointment, please let your family therapist know (if possible). We care deeply about you and your family and we worry when sessions are missed without notice!

Please know that The Children’s Center will be flexible about cancellation and rescheduling policies. Everyone’s health and safety are important!

If Your Clinician Reschedules Your Appointment

Similarly, we encourage team members to stay home if they are sick. This may mean cancelled sessions if a family therapist is out. Please feel free to call either of our Clinical Directors (Malinda Freitag or McCall Lyon) if your family therapist is absent, and they will contact you to reschedule any missed appointments as soon as they are able to safely return to the office.

We Are Here for You

Your family therapist will be a critical resource during this time. They will work with you to understand your child and family’s needs. They will do everything they can to help you access the critical services at The Children’s Center, as well as resources in your larger community.

Finally, we are doing everything in our power to protect the safety of your child and family at The Children’s Center. We will continue to monitor our programs, protocols, and both state and federal guidelines daily. If you have any questions about any of our services or our staged re-opening plans, please contact us at 801-582-5534.

Mananging your child's well-being and deciding to seek treament can be stressful and overwhelming. You likely have a lot of questions. Here are a few of our answers to help you decide your next steps.

How do I know if my child needs help?  Isn’t he too young for therapy?

We help children who exhibit mild to more severe problems. Some families need help with toileting issues, sleep concerns, appetite issues, or frequent temper outbursts. Others need help navigating concerns around separation or divorce.  Many children have been exposed to traumatic events such as witnessing domestic violence, sexual abuse, physical abuse, or the loss of a parent, caregiver, or sibling. Some families call with concerns that their child may be showing symptoms of Autism Spectrum Disorder.  And finally, children who are struggling to succeed in childcare or preschool are also appropriate for our Center. In general we like to tell parents, “If parenting feels more frustrating than pleasurable it’s time to get help.”   

What age child do you see at The Children’s Center?

We help families with children under the age of 7. 

We’re divorced and disagree about the need for treatment. Can we still receive help?

Please share your concerns with the clinician who will speak to you on the phone when you first call. In most cases we need to at least have the permission from both parents in order to provide therapy. 

How much will it cost?

The Children's Center is a private, not-for-profit agency. We are able to provide affordable services because we use charitable funds to subsidize families who are unable to pay our full fee. We will refer you to our business office to establish the fee for your family's therapy. Health insurance policies will usually provide some coverage for mental health treatment. However, we strongly encourage you to review your policy and check with your insurance provider to understand your coverage fully. 

How long does it take to get an appointment?

It is important that you call us as soon as you feel you and your child may need help. We’re very busy!  But if your family is under extreme stress we will do all that we can to get you seen quickly. 

When are clinicians available?

Our staff is generally available between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday. For after hour emergencies parents and caregivers can simply call The Center and a clinician will contact you and help you manage the crisis.